The InterContinental Hotel in New Orleans offers luxury Four Diamond accommodation with over 500 rooms, just steps from the historic French Quarter and riverfront. The hotel is part of the multinational hospitality company InterContinental Hotels Group (IHG), which has 5,656 hotels in nearly 100 countries.
The gift shop at the InterContinental New Orleans was barely making a profit. It was a burden for the busy front desk staff, who rang up the sales and managed inventory between guest check-ins. This was far from an ideal situation as it caused long wait times and slowed down the check-in process.
Impulsify, a retail technology expert offering turnkey POS software and services to hotels, was contracted for the store makeover. Impulsify teamed up with POS-X to provide a self-service POS kiosk solution that enables customers to quickly scan and pay for their items, reducing the burden on the front desk.
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