01 Jul InterContinental Hotel Group IHG

The InterContinental Hotel in New Orleans offers luxury Four Diamond accommodation with over 500 rooms, just steps from the historic French Quarter and riverfront. The hotel is part of the multinational hospitality company InterContinental Hotels Group (IHG), which has 5,656 hotels in nearly 100 countries.   THE CHALLENGE The gift shop at the InterContinental New Orleans was barely making a profit. It was a burden for the busy front desk staff, who rang up the sales and managed inventory between guest check-ins. This was far from an ideal situation as it caused long wait times and slowed down the check-in process.   THE SOLUTION Impulsify, a...

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